Total Quality Leadership Research Paper Example | Topics and Well Written Essays - 2750 words

Total Quality Leadership - Research Paper Example Efficient processes also help minimize cost so companies and organizations using sound processes maximize the use of resources and reduce cost (Deming, 1986). As a management approach, TQL capitalizes on the theory of variation, the application of systems, the mind set of the person or team of persons and the scientific means of pursuing optimum performance (Houston and Dockstader, 1997). As a scientific approach to management, TQL facilitates good performance and the proper delivery of services to maximize productivity (Suarez, 1992). The basic concepts involved in TQL include focus on quality of goods and services, costumer satisfaction, improvement of processes, and process management (Luria, 2008). The underlying principle of this management approach is that improved processes can lead to improved quality of goods and services (Luria, 2008). To improve the organizational processes, a company must look into the different aspects of its operations and recognize the fact that its em ployees are important sources of process information. TQL is a complex concept that affects the different aspects of the business. Like TQM, TQL goes deep into the heart of the business operations to strengthen the organization and it extends outward to reach out to the clients of the business. ... Basic Concepts of TQL and their applications By definition, TQM is an application of quantitative methods as well as people assessment to improve processes within the organization to give better services to clients. This management method takes into consideration the role of human resources within the organization as a repository of processes knowledge (Houston and Dockstader, 1997). For TQL, both individual and collective knowledge are important, thus, it gives emphasis on the collective knowledge of those people who are involved in the different processes employed by the organization (Houston and Dockstader, 1997). As it is, group dynamics in the organization is considered as part of the processes of the organization so working teams are very important. The way the working teams behave in coming up with solutions to issues at different levels of the organization is a very important factor that can make or unmake the organization. Organizations, whether big or small undergo numerous process and the application of TQL is crucial in many of these processes. The different processes that are crucial in the application of TQL in the organization are usually found in the following areas: a. Good Quality The quality of goods and services is one of the primary concerns of TQL so this management approach employs certain measures and quality standards to maximize productivity (Luria, 2008). In most cases, companies do both â€Å"quality control by inspection and audit† and â€Å"quality control by prevent† to maintain product integrity (Feigenbaum, 2007). The main focus of â€Å"quality control by inspection and is to sort out the good and the bad products. By definition, an inspection is an organized evaluation using appropriate tools and certain quality parameters. Most types of